Welcome to Our Return, Refund, and Exchange Policies!

Have a question? Do not hesitate to reach out to us at orders@piperandleaf.com. We are here to make your experience as smooth as a freshly brewed cup of tea!

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Damaged or Broken Items

Oops, did your order arrive looking like it had a rough day? Don't worry, we've got your back! Please reach out to us within 48 hours of delivery to report any damaged or broken items.

And whatever you do, hang onto both the damaged item(s) and the packaging—we'll need them to file a claim with the carrier on your behalf.

Defective or Missing Items

Missing something from your order or got a defective product? We're here to fix it!

Just shoot us an email at orders@piperandleaf.com within 30 days of receiving your order, and we'll get it sorted out for you ASAP.


We do not offer direct exchanges online. If you would like to exchange an unopened item, we suggest that you follow our return process and use your refund to place a new order.

*Please note that shipping costs are nonrefundable.

For our local folks near Huntsville, AL, we might be able to swing an in-person exchange at our warehouse or one of our retail spots. You can shoot us and email at orders@piperandleaf.com with your name, order number, and a list of items you are hoping to exchange.

Lost Package

If your package seems to have vanished into thin air, don't fret.

Follow the directions outlined in our shipping policy, and we will investigate with the carrier on your behalf!


If you are dissatisfied with any item(s) in your order, then you have 30 calendar days to initiate a return from the date you received the order. 


To be eligible for a return, your item(s) must be unused and in the same condition that you received it. For health and safety reasons, we cannot accept a return of opened teas. All returned items must be in their original packaging. Please note that shipping costs are nonrefundable. 

Before Shipping a Return 

Send an email to orders@piperandleaf.com with the following information: 

  • List of items(s) you are returning 
  • If you are returning an item you ordered, we will need your name and order number 
  • If the item you are returning was a gift, please specify as such. Tell us your name and the name on the original order 
  • Let us know if you are local (near Huntsville, AL) and would prefer to make an in-person return. You may be able to avoid shipping costs! 


Once we receive your return, we will inspect it and notify you that we have received your returned item(s). We will immediately notify you of the status of your refund after inspecting the item. 

If your return is approved, we will initiate a refund to your credit card (or original method of payment) for the value of the item(s) returned. 

Shipping costs are nonrefundable. If a restocking fee* applies to your order, it will be deducted from the amount returned. You will receive the credit from your return within a certain number of days, depending on your card issuer’s policies. 

Please note that any Piper Points earned from the returned products may be revoked from your points total when a refund is issued. Piper Points spent on a purchase are nonrefundable. 

If you have specified in your email that the item you are returning was a gift, we will send you store credit for the refund amount instead of refunding the original payment. 

*Please note that a 10% restocking fee may apply to returns of kits, gift sets, and gift-wrapped items. 


You will be responsible for paying the shipping costs for returning your item(s). 

Shipping costs are non­refundable. If you receive a refund, the original shipping costs will be deducted from the value of the refund.

Please ship all returns to our warehouse:

Piper & Leaf Artisan Tea Co.
ATTN: Returns Dept.
997 Highway 231
Lacey’s Spring, AL 35754

For our local folks near Huntsville, AL, if wish to avoid shipping costs, please let us know in your email!

Your returned items may instead be taken to any official Piper & Leaf shop location, which can be found at www.piperandleaf.com/locations.

Please note, it may take a few days for us to process your refund if you make the return in person.